Shipping policy

Where we ship

We ship within the European Union, to Switzerland and to the United Kingdom. All orders are dispatched from Germany by DHL.

Processing time

Orders placed before 14:00 (CET) on a business day are usually dispatched the same day. Orders placed after that, or at the weekend or on a public holiday, are dispatched on the next business day. During launch periods and sale events, dispatch can take up to three business days.

Delivery times

Delivery times begin on the day after dispatch and apply to business days (Monday to Friday, excluding public holidays).

Germany: 1–3 business days
Austria, Belgium, Denmark, France, Luxembourg, Netherlands, Poland, Czech Republic: 2–5 business days
Rest of the EU: 3–8 business days
Switzerland, United Kingdom: 5–8 business days (Express: 3–5 business days)

These are DHL's forecast transit times, not guaranteed delivery dates. Delays caused by the carrier, customs or force majeure are outside our control.

Shipping costs

Free shipping within Germany on orders over €150. Free shipping to other EU countries on orders over €200.

Germany: €5.99 standard, free from €150 · Express €9.99
Rest of the EU: €13.99 standard, free from €200
Switzerland: €19.99 standard, free from €250 · Express €29.99
United Kingdom: €19.99 standard, free from €250 · Express €29.99 · minimum order value €170

Shipping is shown in your cart and again at checkout before you place your order. All prices on this site include German VAT.

Customs, duties and import taxes (Switzerland and United Kingdom)

Orders to Switzerland and the United Kingdom are exported from Germany and cleared through customs in the destination country. Our prices and shipping costs do not include local import VAT, customs duties or clearance fees. These charges are collected by the carrier on delivery and are paid by the recipient. For the United Kingdom, this is currently 20% import VAT plus the carrier's handling fee.

Please make sure you are able to pay these charges on delivery. If a parcel is refused or not collected, the return shipping costs and any charges billed to us will be deducted from your refund.

Orders to the United Kingdom require a minimum order value of €170.

Tracking

You will receive a dispatch confirmation by email with a DHL tracking number as soon as your parcel leaves our warehouse.

Packaging and transport of fragrance

Fragrances contain alcohol and are shipped as limited quantity dangerous goods (UN 1266). We package every order to the applicable transport regulations. For this reason we cannot ship fragrance by air freight or to addresses outside our stated delivery zones, and we cannot deliver to packing stations in every country.

Undeliverable parcels

If a parcel is returned to us because the address was incomplete or incorrect, or because it was not collected from the DHL pickup point within the storage period, we will contact you. We are happy to re-send the order; the second shipment is charged at the standard rate.

Damage in transit

Please check your parcel on arrival. If it arrives damaged or an item is broken, email us at soulofscents@gmail.com within 14 days with photos of the outer packaging and the item. We will replace or refund it. Your statutory rights are not affected by this request.

Returns

You have 14 days to withdraw from your purchase. We cover return shipping within Germany with a prepaid DHL label; for returns from outside Germany you arrange the return yourself. Full details are in our Refund policy.

Questions

soul of scents gmbh · August-Thyssen-Straße 8–10 · 32278 Kirchlengern · Germany
soulofscents@gmail.com